Apply Concentrix is a technology-enabled global business services company specializing in customer engagement and improving business performance. We partner with ambitious, progressive executives around the world to future-proof their business and stay ahead of the competition and customer expectations.Role and Key Responsibilities:- Analyze and maintain all Client Service Level Agreements;
implement improvement plans as needed- Maximize revenue generation to reach long and short-term financial projects (i.E. data collection for billable/non-billable hours, forecasting, budgeting, etc.)- Selecting, training, developing, and managing performance of direct reports and their associates;
including planning andassigning work for staff in accordance with the organization’s policies and applicable legal requirements- Manage and review operational reports (Attendance adherence, PFP, Client scorecard, Metrics management reports)- Create and maximize relationships with client partn...