Become the go-to support for clients as a Service Desk Analyst with Western in Winnipeg, MB. Your primary role will include troubleshooting hardware and software incidents and providing exceptional customer service.
As a full-time Service Desk Analyst, you'll focus on resolving service requests and incidents for internal clients. Your experience in customer service will shine as you prioritize incoming tickets and document issues effectively. This role emphasizes strong communication skills and the ability to guide users through technical challenges.
Key Responsibilities:
• Provide top-notch support for end user incidents and requests
• Prioritize and resolve service tickets promptly
• Document incident details accurately in tracking software
• Offer guidance to end users to troubleshoot issues
• Respond to various technical support requests via different channels
Requirements:
• 1+ years of customer service experience in high-volume settings
• Relevant ed...