As our next Front Office Team Member, you will:

• Take care of guests from their arrival through to their departure
• Contribute to guest satisfaction at all times by providing high quality services throughout their stay
• Handle any guest complaints and/or remarks; provides a response as soon as possible 
• Carrie out all operations concerning guest arrival and departure in compliance with internal procedures
• Inform guests about the formalities, any special conditions relating to their stay and the services available
• Handle phone calls
• Apply the procedures of internal audit
• Pass on information as necessary to other departments (floor staff, technical etc) and to other members of the front desk team
• Ensure that all guest documentation is up-to-date and available
• Make the update of the information
• Handle reservations

As part of our team you can...