Apply thorough working knowledge of the front office operations to include the front desk, reception/cashiering procedures, reservations.
Develop a strong understanding of the functions of each department of the hotel, physical layouts of the hotel facilities, the key personnel and their roles, daily functions and special events, and conventions and groups currently in the house and due to arrive.
Assist in conducting training for all Front Office employees.
Direct daily front office operations.
Greet and escort Very Important Guests (VIP’s) and attend to their special needs as appropriate.
Attend to credit problems.
Ensure efficient and courteous porter service.
Supervise front cashiers and help out with accounting problems.
Patrol and inspect public areas during evenings to make sure everything is in order.
Control hotel duty keys and floats whilst on duty.