**What will you do?**

As the Front Office Team Leader, you will be responsible for the following key duties:

• Establish and maintain professional relationships with guests from arrival through departure to ensure guest satisfaction and loyalty
• Proactively identify and address guest needs and expectations throughout their stay
• Resolve guest complaints and concerns that escalate beyond front desk staff, implementing effective solutions in a timely manner
• Uphold and represent the hotel's brand standards and service excellence at all times
• Drive membership enrollments programme and participation in hotel loyalty programs
• Facilitate effective communication and information sharing across departments, including housekeeping, maintenance, and front office staff
• Monitor and evaluate service quality standards through guest feedback analysis and quality assurance audits
• Foster positive team mo...