Position Overview
Job Description The Front Office Supervisor is directly responsible for the day-to-day operations of the Front Desk while on duty. The role involves leading the team to ensure that Reception operations run smoothly at all times and supporting Receptionists in their day‑to‑day tasks. On a broader scale, the Supervisor ensures that all hotel guests are greeted, assisted, and welcomed in a genuinely warm manner at all times.
Responsibilities - Assist the Duty Manager to ensure smooth operations at the front office at all times.
- Review the staffing roster at the commencement of each shift and ensure optimal deployment for maximum efficiency.
- Assist the Guest Service Executive in resolving any operational issues.
- Assist the Duty Manager in controlling room inventory, managing allocations according to hotel directives, and planning room allocation and arrival preparations, taking special requests into account.
- Coordinate ...