Front Office Supervisor responsible to ensure smooth and efficiency of front office operation. She/He must assist Duty Manager/ AFOM/ FOM in the absence of them in any way on operation, assist GSA, concierge and bellman during required period.
Provides courteous and efficient and if possible, complies with each and every guest’s request.
Supervises the receptionists and ensures the smooth operation of the registration, mail and key as well as the concierge counters.
Able to manage front office system imposed by hotel.
Train and guide or assign new staffs or trainee with buddy.
Assist staff with expediting problem payments (e.g., problems processing credit card).
Follow up with guest regarding satisfaction with guest-related issues.
To be responsible for the preparation of all necessary mat...