Front Office Supervisor

Organization: Hyatt Regency London Stratford (and Hyatt House London Stratford). The hotels are located in the vibrant Stratford area of East London within Westfield Stratford City.

Responsibilities

• Support the effective running of Front Office operations, fostering high levels of team engagement and performance.
• Conduct regular team meetings and provide ongoing coaching, training, and development opportunities.
• Ensure all guests receive prompt, professional, and courteous service, delivering positive and memorable experiences.
• Supervise daily Front Office functions, including check‑in/check‑out procedures, reservations, and room assignments.
• Collaborate with other departments (e.g., Housekeeping, Engineering) to ensure seamless communication and smooth operations.
• Prepare, review, and analyse daily reports, including occupancy, revenue, and guest feedback, to support infor...