Position Summary

Assist staff with expediting problem payments such as credit card processing. Follow up with guests regarding satisfaction with guest‑related issues. Process all guest check‑ins by confirming reservations, assigning rooms, and issuing and activating room keys. Process all payment types including room charges, cash, checks, debit, or credit. Set up accurate guest accounts upon check‑in (e.g., sharers, separate room/tax/incidentals, comps). Anticipate sold‑out situations and obtain satisfactory alternative accommodations when the property cannot accommodate guests with reservations. Block rooms in the computer system and identify designated requirements and requests. Contact appropriate individuals or departments (e.g., Bellperson, Housekeeping) as necessary to resolve guest calls, requests, or problems. Coordinate with Housekeeping to track readiness of rooms for check‑in. Review shift logs and daily memo books and document pertinent information in logboo...