We're Hiring: Duty Manager – Front Office / Guest Relations

Are you passionate about delivering exceptional guest experiences and leading high-performing hospitality teams? We are looking for an experienced and service-driven Duty Manager to join our Front Office team.

Position: Duty Manager

Department: Rooms – Front Office / Guest Relations

Experience Required: 4+ years in Guest Relations or Hotel Operations

Language: Excellent written and spoken English

Key Responsibilities:

1)Ensure seamless guest relations operations and exceptional service delivery throughout the guest journey.

2)Proactively resolve guest concerns and maximize guest satisfaction.

3) Monitor and improve guest experience metrics, service standards, and departmental performance.

4) Lead, coach, and develop team members while fostering a positive and engaging work culture.

5) Manage departmental budgets, inventory, productivity, ...