To take overall responsibility for the management of the front office teams, ensuring guests are well cared for and guest expectations are exceeded.
To ensure that all hotel standard operating procedures are trained and adhered to.
To own the Front Office P&L contributing to annual budget planning and ensuring expenses are kept in line.
To own all quality evaluation processes and strive to improve all qualitative metrics.
To take ownership of problem solving and ensure guest satisfaction levels are the highest possible.
To pro-actively identify opportunities to improve and enhance processes and procedures across front office.
Responsible for the accurate completion of all people documentation including payroll, recruitment, disciplinary and grievance and appraisal documentation.
To coach and develop the team, ensuring that they are well moti...