**Description:**

The Front Office Manager oversees all aspects of the front office areas, including but not limited to guest registration, bell services, telephone services, concierge services, and guest reservations to ensure guest satisfaction and maximize hotel profitability.

**General Duties**

1. Manages and organizes the Front Office team whose mission is to ensure smooth and efficient handling of all the activities related to guests and their interaction with the department various section, this is accomplished within the scope of a budget and in conformity with well defined management norms.

2. Responsible for planning, directing, controlling, coordinating and participating in the activities of all personnel engaged in front office department activities.

3. Fully knowledgeable of the front office computer system, is responsible to ensuring it’s proper usage and maximization to reach efficient and consistent quality service.