Ensures prompt, courteous and accurate service to all guests, so as to maximize customer satisfaction.
Responsible for the organization of work within the department including assignments, time schedules and vacations to ensure optimum utilization of manpower.Participates in the development, implementation and review of the policies, procedures, practices and standards.
Optimizes the efficient usage of room inventory by monitoring, control and feedback to support the departments.
Recommends changes in methods, equipment or Employees so as to improve departmental standards and productivity.
Front office Manager monitors key performance indicators for the department and takes corrective action liaise with the Director of rooms.
Ensures adherence to company and hotel policies by all departmental employees.
Ensures norms, procedures and systems for safety and security of guest belongings (e.g. lockers, left lu...