Our client, an upmarket hotel and conference center in Pretoria is looking for a Front Office Manager to join their dynamic team.

JOB DESCRIPTION / PURPOSE:

Responsible for the daily operations of the Front office Department, primarily reporting directly to the Rooms Division Manager. In the absence of Rooms Division Manager, ensures guests have a smooth-running stay at the hotel. As the Front Office Manager, one should act as the bridge between the front and the back office. While coordinating the operation, you will also ensure that all guests experience a fantastic stay.

MAIN DUTIES & RESPONSIBILITIES: Ensure smooth, efficient, and guest-focused Front Office operations at all times Achieve budgeted room revenue and upselling targets for the Front Office in collaboration with Revenue and Sales Ability to manage several budgets Maintain and improve guest satisfaction scores and online reputation related to Front Office service delivery Ensure full complia...