Join Rimrock in Banff as Front Office Manager, where you will deliver luxury experiences through exceptional hospitality and leadership. Create memorable moments for every guest.
In this pivotal role, you will manage all aspects of front office operations, focusing on seamless guest experiences from arrival to departure. Inspire and empower your team to uphold the highest standards of service, and ensure operational efficiency while maintaining a very warm, inviting atmosphere. This full-time position is perfect for those driven by a passion for luxury service.
Key Responsibilities:
• Direct Front Desk and Night Audit staff for polished service
• Provide flawless, emotionally engaging service for guests
• Set the tone for operational flow in the lobby
• Work with Rooms Division to manage VIP and long-stay guests
Requirements:
• Proven front office leadership experience in luxury environments
• Analytical skills for budget and productivity management
• Abil...