Position Overview
We are seeking a professional, experienced, and customer-focused Front Office Manager to join our team.
Key Responsibilities:
- Manage the daily operations of the Front Office Department.
- Supervise and support reception and front office staff.
- Ensure exceptional guest service and satisfaction at all times.
- Handle guest queries, complaints, and special requests efficiently.
- Manage reservations, check-ins, check-outs, and room allocations.
- Ensure accurate record keeping and reporting.
- Assist with staff training, scheduling, and performance management.
- Maintain company standards, policies, and procedures.
Minimum Requirements:
- Previous experience in a Front Office Management role within the hospitality industry.
- Strong leadership and people management skills.
- Excellent communication a...