Creates 100% guest satisfaction by providing ‘Yes I Can’ genuine hospitality and by exceeding guest expectations:

§ Gives personal attention, takes personal responsibility and uses teamwork when providing guest services.

§ Listens, apologises with empathy, finds a solution and follows through when resolving guest problems.

§ Assumes the responsibility to notice when the guest is not satisfied and uses their best judgment as to when it is appropriate to use the 100% Guest Satisfaction Guarantee.

§ Performs other duties as required to provide ‘Yes I Can’ Genuine hospitality.

Provide employees with the information needed to perform their job effectively:

§ Orients employees to the department and hotel and provides on-the-job training on job responsibilities.

§ Prioritises and assigns work.

§ Provides feedback to the employee and Department Manager on the employee’s work performance of job responsibilities.

Provides...