The Pestana Hotel Group is the largest Portuguese hotel group having 100 hotels in 16 countries across three continents.

We are currently seeking for a passionate and experienced Front Office Manager to coordinate the reception operation at the Pestana Vila Sol Hotel;

Key Responsibilities

· Implementing front desk objectives and procedures.

· Hiring and training staff and managing the shift schedules.

· Tending to guests' complaints and questions and providing exceptional customer service.

· Ensuring that the front desk and reception area is kept clean and organized.

· Maintaining front desk office supplies and equipment.

· Managing budgets, records, and contracts.

· Supervising staff and all front desk activities including bookings, appointments, phone calls, and emails.

· Conducting performance reviews with the front desk staff.

· Generating reports and feedback for presentation to the genera...