We don’t go for long winded job descriptions, but here’s an idea of how we see the role… 

Responsibilities: 

• Develop the front office team to deliver personal service that exceeds guest expectations. 

• Create an environment of learning to ensure all members of the team are trained to understand and follow all standards of operation 

• Ensure the accuracy of data in all systems and provides the necessary daily reports for all departments 

• Manage the daily overbooking levels and work collaboratively with all departments to ensure maximum occupancy. 

• Use a wide range of coaching skills to ensure that the team are well motivated and informed of day to day activity 

• Set ambitious but realistic objectives for the team to ensure max...