Position Overview
Company Description
Hotel that makes every moment matter
The centrally-located Novotel Makassar Grand Shayla provides everything the discerning traveller looks for in a hotel. After a day's work in the business centre, or sightseeing around town, reap the benefits of a massage or a dip in the outdoor pool. With 4-star service and first-rate amenities, we have all your needs covered at Novotel.
Job Description
Lead and manage the front office team, including reception, concierge, and reservations staffDevelop and implement strategies to enhance guest satisfaction and operational efficiencyOversee daily front desk operations, including check-ins, check-outs, and guest inquiriesTrain and motivate front office staff to deliver high-quality customer serviceManage guest complaints and resolve issues promptly and professionallyCoordinate with other departments to ensure seamless guest experiencesMonitor an...