Our Front Office Manager:
Directly supervises the Front Desk staff and department operations (e.g. hiring, terminating, disciplinary actions, and performance evaluations). Schedules subordinates, maintaining adequate staffing levels while adhering to labor standards guidelines.
Assigns duties to staff and observes performance to ensure adherence to hotel policies and established operating procedures.
Assures maximum guest service through training, including but not limited to hotel amenities, the local area, shopping, dining, entertaining, current groups and banquet functions.
Monitors Revenue Management systems to ensure the hotel is positioned as a market leader in RevPAR.
Selects or assists in the selection of hotel staff and complete all new hire paperwork.
Reviews employee performance and conducts personnel actions such as disciplinary actions and terminations.
Maintains accurate records including cash flow sheet, direct bill accounts, credit card re...