**Job Identification:** 209175
**Job Category:** Guest Services, Operations, and Front Office
**Job Schedule:** Full time

**Exceptional Hospitality Starts with You**

A Front Office Manager supervises the Front Office Team to ensure that Team Members are prepared and well-informed to deliver our Guests an exceptional experience from check-in through check-out.

Here's what you'll do during a typical day:

+ Oversee the entire Front Office operation to maintain high standards
+ Evaluate levels of Guest satisfaction and monitor trends, with a focus on continuous improvement
+ Ensure regular and VIP Guests are recognised and that the Front Office department operates with a sales attitude and promotes the hotel brand's loyalty scheme
+ Maximise room occupancy at best rates and use up-selling techniques to promote hotel services and facilities
+ Set, monitor and drive departmental targets, work schedules, budgets, policies, and procedure...