Responsible for creating and continuously maintaining an enabling environment where people can develop and grow while ensuring operational excellence across front‑office and functional business units.

• Ensure that performance management contracts are in place for the team.
• Conduct and document bi‑annual performance conversations.
• Identify high‑potential talent and facilitate development plans in collaboration with Human Resources.
• Develop and monitor a training plan to ensure continuous sharing of knowledge and skill.
• Monitor the quality of onboarding for new employees and confirm that probation periods are signed off.
• Maintain professional conduct and discipline within the team.
• Work closely with the recruitment team to recruit and select competent employees.
• Monitor employee scheduling of the department to ensure sufficient operational coverage.
• Ensure accurate updates on upl...