Position Overview
Job Description
We are seeking a dynamic and customer-focused Front Office Manager to join our team in Sofitel Mumbai BKC. As the Front Office Manager, you will play a crucial role in ensuring exceptional guest experiences and overseeing smooth front office operations at our hotel.
Lead and manage the front office team, including reception, concierge, and reservations staffDevelop and implement strategies to enhance guest satisfaction and operational efficiencyOversee daily front desk operations, including check-ins, check-outs, and guest inquiriesTrain and motivate front office staff to deliver high-quality customer serviceManage guest complaints and resolve issues promptly and professionallyCoordinate with other departments to ensure seamless guest experiencesMonitor and optimize front office performance metrics and guest satisfaction scoresManage department budgets and control expensesEnsure c...