Position Overview
Job Description
Avani Auckland Metropolis Residences are looking for an experienced, professional and enthusiastic Front Office Manager to lead the Front Office team on a full-time basis.
The moment a guest steps into our hotel you will make them feel at home with your welcoming and warm presence. You have the important job of leading your team and driving exceptional customer experiences.
Key Responsibilities Include:
Providing an outstanding guest welcoming experience by demonstrating a commitment to service excellence and maintaining the front office and reception operational standards. Meeting guests and customers when they arrive and ensure they are settled in their rooms Maintaining professional, open and honest communication to assist guests and make accurate bookings Guide & support the team in providing outstanding guest welcoming and experiences. Assist and lead the team in a...