Ensures prompt, courteous and accurate service to all guests to maximize customer satisfaction.
Responsible for the organization of work within the department, including assignments, time schedules and vacations, to ensure optimum utilization of manpower.
Participates in the development, implementation and review of policies, procedures, practices and standards.
Optimizes the efficient usage of room inventory by monitoring, controlling, and providing feedback to support the department.
Recommends changes in methods, equipment or employees to improve departmental standards and productivity.
Front Office Manager monitors key performance indicators for the department and takes corrective action, liaising with the Director of rooms.
Ensures adherence to company and hotel policies by all departmental employees.
Ensures norms, procedures, and systems for safety and security of guest belongings (e.g....