Position Overview
Job Description
Description:
Follow up customer calls where necessaryComplete call logs and produce call reportsAnswer calls professionallyRespond to customer inquiriesResearch required information using available resourcesHandle and resolve customer complaintsEnter customer informationIdentify and escalate priority issuesRoute calls to appropriate resourceIdentify and escalate situations requiring urgent attentionTrack and route problems and requests and document resolutionsStay current with system information, changes and updatesGreet and welcome guests as soon as they arrive at the officeDirect visitors to the appropriate person and officeAnswer, screen and forward incoming phone callsEnsure reception area is tidy and presentable, with all necessary s...