Create, amend or cancel room reservations for guests, including group arrivals.
Pre-assign rooms and monitor on departures.
Coordinate with Housekeeping for the assignment and preparation of rooms for guest arrivals.
Perform check-in and checkout functions in a friendly and professional manner for all guests, including the welcoming of VIPs, group and individual travellers. Escort guest to room for in-room registration, if required.
Assign the requested room type and perform room move according to guest requests.
Upsell higher categories of rooms / introduce Instant Award to guests to increase hotel revenue.
Obtain guest particulars and update them, including guest preferences, in guest history.
Perform foreign currency exchange and travellers cheques exchange in an accurate manner in accordance to hotel policies and procedures.