• Supervises and guides Front Desk Associates to ensure that hotel’s policies and procedures are adhered to.
• Creates a positive and highly motivated working environment that promotes and develops teamwork.
• Utilizes and develops communication tools and channels for the dissemination of information and workflow in the section. Conducts training of Guest Service Associates as per necessity.

Guest Loyalty

• Promptly and actively obtains feedback from guest.
• In all incidents, provides management and department heads with reports and takes action to avoid repetition of any incidents, accidents, theft and complaints.
• Ensures that all guests are all pre arrival preparations done for all VIP arrivals.
• Ensures and provides engaging arrival and departure experience to all guests.
• Ensures and enroll maximum guests to Le Club.
• Achieves guest delight through friendly and profi...