To abide by the mission statement of the hotel, the department and the respective section.
Welcome guests on arrival at the Hotel.
Instant recognition of repeat guests.
Keep oneself updated on the arrival list.
To ensure that Guest Registration Card is duly filled in prior to guest arrival and obtain signature of the Guest on the same. In case of non-availability of details check the same from the Guest and enter it in the database for future requirements.
Ensure that the Guest is promptly allotted the assigned room courteously.
To verify payment details in absence of any instructions to the contrary.
To take advance payments/swipe the Credit Card imprint wherever necessary.
To inform Guest Relations about arrival of the Guest whenever required and instruct Bell Desk to carry luggage to the allotted room.