The front desk receptionist is the first point of contact for patients and serves as the bridge between patients and the dental team. This role ensures that the office runs efficiently, patients feel welcomed, and schedules stay on track.

Key Responsibilities1. Patient Reception & Customer Care Greet patients warmly and professionally as they enter the office.

Check in patients, update contact and medical information, and give required forms.

Answer patient questions about appointments, services, or insurance in a friendly manner.

Provide directions or instructions for pre- and post-treatment care as needed.

Maintain a welcoming and clean reception area.

2. Scheduling & Calendar Management Schedule, confirm, and reschedule appointments by phone, email, text, or in person.

Manage the daily appointment book to maximize the dentist’s and hygienists’ time.