**Job Identification:** 209848
**Job Category:** Guest Services, Operations, and Front Office
**Job Schedule:** Full time

**OVERVIEW OF ROLE**

The Front Desk Agent is responsible for delivering a seamless, personalised and memorable guest experience from arrival to departure.

This role serves as the first point of contact for guests, ensuring efficient check-in and check-out processes, handling guest requests and providing accurate information about the hotel and surrounding areas. The Front Desk Agent plays a key role in creating a warm, welcoming and engaging atmosphere that reflects the NoMad brand.

Working closely with the Front Desk leadership team, this role ensures operational efficiency, guest satisfaction and adherence to brand standards.

**MAIN DUTIES & RESPONSIBILITIES**

The main responsibilities of the Front Desk Agent are summarised below; however the list is not exhaustive.

**GENERAL DUTIES**