Position Overview
Your responsibilities
The focus of this role is on the professional care of our hotel guests – from a warm welcome at check-in to a genuine farewell at departure. Your duties will also include the following:
Looking after our guests, including check-in and check-out Reviewing and processing bookings, overbookings and options Invoicing, including managing payments, as well as cash transactions and cashing up Organisational and administrative tasks in both our front and back office (e.g. managing no-shows, answering emails) Gaining interdepartmental insights into new areas of activity by working in our multicultural teams
Your profile
Whether you are a hotel professional or changing careers – you will fit in here! Because personality and hosting skills are our priority. You will also:
Have completed an apprenticeship in the hotel trade and/or have professional exp...