We are seeking an experienced and enthusiastic Front of House & Event Team Leader to support the day-to-day operations of Conference and Events and provide team leader cover for our busy Museum café, Café 750. This role is key to delivering exceptional hospitality and customer service and ensuring efficient operation. Monitoring health and safety procedures, food hygiene, and allergen regulations.

Reporting to the Commercial Conference Manager, you will help lead a small, motivated team and foster a positive and collaborative work environment. This is an exciting opportunity for someone passionate about customer service to make a real impact within a supportive and diverse organisation.

Responsibilities of the Role

Greet clients on arrival, be the main contact throughout the day, ensuring venue and event information is clear and concise

Handle customer enquiries, feedback, and complaints promptly and professionally

Oversee and deliver hospital...