Position Overview
The Front of House Team represents the welcoming face and voice of Charles Stanley and Raymond James Wealth Management playing a vital role in creating a positive first impression for clients, visitors, and colleagues. As ambassadors of one of the UK’s leading wealth management firms, team members ensure a professional, courteous, and client-focused experience at all times.
Key Responsibilities
Deliver a welcoming and professional front-of-house experience for all visitors. Ensure reception and meeting spaces are well-presented and equipped at all times. Manage meeting room bookings and coordinate catering and equipment needs efficiently. Operate the telephone system professionally, handling calls and inquiries promptly and accurately. Act as the first point of contact for new business inquiries, ensuring clear and helpful communication. Maintain accurate records, documentation, and switchboard guides. Provid...