**Job Description**

Under the direction of the Guest Service Manager, the Guest Services Supervisor is responsible for the work that is carried out within the Guest Services Department. Coordinates Guest Services at the conference center so that staff members and guests experience a positive impression of the facility.

**Job Responsibilities**

? Supervises Guest Services Support Staff in providing 24 hours a day, 7 days a week coverage.
? Coordinates registration functions and transportation for all guests.
? Trains Front Desk/Concierge personnel by utilizing training programs established in conjunction with Aramark, and conference center clients.
? Oversees front desk and concierge's tasks to ensure world class service is provided in the following areas:
? Check in and check out functions
? Ensures proper execution of Lobby Ambassador Program.
? Guest orientation of the local area and the conference center facilities