Position Overview
Willows Hotel located in Lincoln Park area is looking for highly motivated and experienced Front Desk Supervisor to join our team.
Hourly $21.50 to $22.00
BASIC FUNCTION
Work alongside Guest Service Agents to ensure the accurate completion of shift checklistsAssist in the ongoing training and development of team members in order to increase their productivity and guest service effectivenessIdentify strengths and weaknesses, recognize “teachable moments”Give arriving guests a verbal orientation of the hotel and all hotel amenities while providing information on our history, mission, specific location Answer all phone calls (internal and external) promptly and knowledgeably, always ensuring complete and accurate information.Promote teamwork and quality service through daily communications and coordination with other departments. Notify sales of any possible group and/or event inquiries/bookings.Clear,...