Overview

Elevate guest experiences as a Front Desk Supervisor at Banff Caribou Lodge & Spa in Banff, AB. This full-time role focuses on exceptional service and team leadership.

As a Front Desk Supervisor, you will manage daily operations and ensure outstanding customer satisfaction. You will train and mentor front desk staff while maintaining high phone etiquette standards. Your ability to address guest concerns will create a welcoming atmosphere and contribute to the lodge's excellent reputation.

Responsibilities

• Oversee receptionist duties and provide training for the team
• Ensure the highest standards of customer service and satisfaction
• Handle guest inquiries and resolve concerns promptly
• Maintain effective phone etiquette among staff
• Foster a positive workplace for guests and team members

Qualifications

• Robust leadership and mentoring skills
• Proficiency in reception o...