Front Desk Supervior

Job Description

Check-in and check-out guests and respond to inquires and problems in an efficient, courteous and professional manner to achieve maximum customer satisfaction while complying with all SOPs and LSOPs.

- Must be able to lead a shift and handle all customer care complaints etc.

- Handle guest registration and room assignments, accommodating special requests whenever possible.

- Pre-register, block reservations and when necessary make future reservations following hotel rate structures, discounts, and sell strategies.
- Handle guest check-ins/check-outs in accordance with hotel credit/cash handling policies in an efficient and friendly manner.
- Resolve customer complaints; assist customers in all inquires in connection with hotel services, in-house events, directions, local attractions, check cashing, safety boxes, etc.
- Cancel room reservations according to pr...