*Description*
Purpose: Provide professional customer service by obtaining and verifying demographic and insurance information for check in processes. Employee must possess a working knowledge and understanding of insurance requirements and provide courteous and prompt telephone reception as needed.
Essential Responsibilities:
1. Follows opening and closing procedures. Adheres to policies for daily deposits and banking reconciliations.
2. Greets all patients and visitors to DRA in a polite, prompt and helpful manner.
3. Check in patients obtaining necessary demographic and insurance information necessary to accurately bill. Follows designed workflows of Cerner and DRA tools for front desk reception.
4. Reviews all forms for accuracy, completion and signature according to policy prior to scanning.
5. Collects all co-payments as required by policy.
6. Answers the telephone, handles, and routes or assists callers following DRA phone procedures.
7. Ability to com...