Teleperformance Malaysia, a leading global provider of outsourced customer experience management services, is seeking a talented Virtual Receptionist (Mandarin) to join their team supporting a prestigious 5-Star Luxury Hotel project. In this role, you will be the first point of contact for guests, delivering an exceptional customer experience through professional and courteous communication.

Key responsibilities

Provide a warm welcome and superior front desk assistance to guests, responding to inquiries in a professional and timely manner

Handle incoming calls, emails, and online chat enquiries, addressing guest requests and concerns with efficiency and empathy

Update guest records and maintain accurate information in the hotel's reservation system

Assist with coordinating and communicating guest requests to the appropriate hotel departments

Demonstrate exceptional customer service skills to build rapport and ensure guest ...