Mandatory possession of a high school diploma or equivalent, combined with at least 2 years of verifiable front office experience in a mid-scale city hotel.
Strict requirement for advanced proficiency in operating Property Management Systems (PMS) such as Protel or IDS Next without needing basic training.
Candidates must demonstrate exceptional English fluency and conflict resolution skills to handle high-stress guest disputes and billing errors.
Responsibilities
Execute flawless check-in and check-out procedures for international tourists and corporate guests, ensuring all passport scans comply strictly with CID regulations.
Aggressively up-sell premium room categories and F&B packages to arriving guests to meet monthly departmental revenue targets.
De-escalate immediate guest complaints regarding room conditions or service delays, coordinating directly with housekeeping and ...