The I Hotel and Illinois Conference Center is committed to providing superior guest service in Champaign-Urbana’s only facility that is constructed to AAA Four-Diamond standards. The I Hotel and Illinois Conference Center is seeking a Front Desk Manager on Duty with the following qualities and qualifications:

Responsibilities include (but are not limited to):

• Checking guests in and out
• Responding to community and university-related inquiries
• Creating opportunities to maintain repeat-stay guests and good relations between the hotel and new guests
• Crisis management in time of guest need
• Providing facility tours
• Attending to guest needs (which includes but is not limited to): shuttle service, delivery of personal artifacts and all guest requests
• Direct, oversee, and manage daily front desk operations
• Manage reservations, guest inquiries, and shuttle schedule in an efficient and timely manner
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