Position Overview
Description
The person in this role works mostly in a service environment, with some office time reserved for administrative tasks.
Principle duties and responsibilities (Essential Functions) include:
Operational/Functional:Manage day-to-day operations to ensure quality and standards are meeting the expectations of the guests and employees including check in/checkout processes.Promote teamwork and quality service through daily communication and coordination with other departments (including housekeeping and maintenance).Personally ensure VIPs receive a superb experience including room inspections and greeting upon arrival.Review resumes for arriving groups; organize and coordinates master accounts and group special requests.Maintain appropriate inventory of supplies and operating equipment including ordering and receiving.Ensure all Sonesta safety and sanitation standards are adhered to.Respond to guest complaints and ensure proper fo...