Position Overview
Job Description
THE OPPORTUNITY
As Front Desk Host, you are passionate about providing a warm welcome and exceptional service to guests from check-in to check-out. You can manage reservations, handling guest inquiries, processing payments, and coordinating with other Inn departments to ensure a seamless guest experience. You possess excellent communication skills, a friendly demeanor, and a love for hospitality.
WHAT YOU’LL DO
Efficiently check guests in and out, ensuring a smooth and positive experience, verifying guest identification, assigning rooms, and explaining Inn amenities.Handle guest reservations, cancellations, and modifications, over the phone, using the property management system accurately.Address guest inquiries, requests, and complaints professionally, providing solutions or escalating issues to Inn Leadership when necessary.Handle payments, process credit card authorizations, an...