Be the face of Sonder, making an awesome first impression on guests, visitors, and all internal and external partners.
Guide guests through the technology-rich Sonder experience, ensuring they can make the most out of their stay and use our tech features.
Utilize our digital communication systems to receive guest calls, SMS and live chats, offering immediate support from the Front Desk.
Handle all guest interactions with the highest level of hospitality, professionalism, accuracy and timeliness, accommodating special requests whenever possible; resolve customer complaints and assist customers in all inquiries related to services, facility, hours of operation, directions, etc.
Assist building leadership with any administrative tasks required to keep all operations running smoothly.
Flex to support the back-of-house/Hospitality Agent team on a day-to-day basis as needs arise through housekeeping quality aud...