Position Overview
RESPONSIBILITIES
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Front Desk Customer Service
Ensures that guests and members are warmly greeted and promptly assistedEnsures incoming calls are answered in a professional and efficient manner Ensures proper member check-in procedures are followedResponds effectively to member questions, requests and concerns and escalates to management immediately if unable to resolveMaintains the Maintenance Log, Fitness profiles, telephone inquiries and group fitness reservationsImmediately reports or escalates to management any unsafe conditions or emergency situations Club Operations and Administration
Keeps front desk and lobby neat and clean at all timesMonitors retail goals and ensures club is on track to meet and exceed assigned goalsCalls all past due members with Front Desk Representatives regarding late dues ...