The Front Desk Agent plays a vital role in ensuring the highest level of visitor and guest satisfaction by delivering superior customer service. This position is responsible for efficiently checking guests in and out of the hotel, managing phone calls, and addressing customer inquiries, all while creating a welcoming atmosphere for every guest.

Primary Duties and Responsibilities

Room Assignments, Changes, and Issues:

• Check guests into and out of the hotel with accuracy, efficiency, and courtesy, ensuring a positive first and last impression.
• Handle all payment transactions with diligence, balancing and verifying all monetary transactions in the appropriate accounts.
• Distribute room keys to guests and maintain confidentiality by following security protocols.
• Accurately document all aspects of room registration, including changes, charges, credit card transactions, and customer service inquirie...