Role: Spanish-Speaking Client Support Advisor

Location: Lisbon, Portugal

Type: Full-time (40h/week)

Start Date: September 2025

What You'll Be Doing

As a Client Support Advisor , you'll be the first point of contact for travelers and customers, helping them with a variety of requests. Your role will include:

• Managing bookings creating, updating, or canceling reservations.
• Guiding customers via phone, email, or chat with professional and friendly support.
• Assisting with special services (VIP clients, mobility support, or tailored travel needs).
• Handling claims such as delays, cancellations, or strikes with empathy and efficiency.
• Providing accurate, real-time information to help customers make confident decisions.
• Going above and beyond so that every interaction feels personal and memorable.

What Makes You a Great Fit