Patrique Mercier Recruitment FR is a recognized recruitment agency that specializes in matching talented professionals with industry-leading companies. We are thrilled to offer an opportunity for a French Speaking Technical Support Advisor to join our dedicated customer service team. This position is tailored for individuals with a strong technical background who are passionate about helping French-speaking clients resolve their technical issues.

Responsibilities

• Provide high-quality technical support to French-speaking customers through various channels, including phone, email, and chat.
• Diagnose and resolve technical challenges efficiently, ensuring a smooth customer experience.
• Guide customers on product features and best practices to maximize their usage.
• Accurately document customer interactions and solutions in our CRM system.
• Collaborate with product and engineering teams to escalate complex issues and contribute to ...